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1. Introduction
This Refund and Cancellation Policy applies to all services provided by PECBORA PTY LTD (ACN 689 431 516) trading as PECBORA ("PECBORA", "we", "our", or "us").
By engaging PECBORA's services, requesting a quotation, making a booking or making a payment, you acknowledge and agree to this Refund and Cancellation Policy.
Nothing in this Policy excludes, restricts or modifies any rights available under the Australian Consumer Law.
2. General Policy
Unless otherwise stated in this Policy:
PECBORA reserves the right to refuse refund requests that do not fall within this Policy.
3. Client Cancellations
Clients may request cancellation of services by contacting PECBORA in writing.
Cancellation requests do not automatically entitle a client to a refund.
Where work has commenced, PECBORA reserves the right to retain fees relating to:
4. Cancellation by PECBORA
PECBORA reserves the right to suspend, cancel or terminate services where:
Where PECBORA cancels a service before work has commenced, a refund may be considered less any costs already incurred.
5. Failed Access and Attendance
If PECBORA is unable to perform a scheduled service because:
a rescheduling fee of $500 may apply.
Previously paid fees remain non-refundable.
6. Property Inspection Services
Service Fees -
Property Inspection Service Fees are non-refundable once a booking has been confirmed.
Property Charges -
Property Charges are non-refundable within ninety-six (96) hours of the scheduled inspection date.
Client Cancellation -
Where a cancellation request is received more than ninety-six (96) hours before the scheduled inspection date, PECBORA may consider a partial refund at its discretion, less any costs already incurred.
Missed Appointments -
No refund will be provided where:
7. Consultation Services
Consultation Fees -
Consultation fees are non-refundable within ninety-six (96) hours of the scheduled consultation date.
Rescheduling -
Clients may request to reschedule a consultation by providing at least seventy-two (72) hours notice. PECBORA may decline rescheduling requests made with less than seventy-two (72) hours notice. Late rescheduling requests may be treated as cancellations.
8. Property Furnishing Services
Service Fees -
Property Furnishing Service Fees are non-refundable.
Nature of Service -
PECBORA provides:
Clients purchase all recommended furniture, décor, appliances and household items directly from third-party suppliers. PECBORA does not sell, manufacture, supply or distribute any products.
Supplier Transactions -
All purchases, payments, warranties, returns, exchanges, delivery arrangements and supplier disputes remain solely between the client and the relevant supplier.
PECBORA accepts no responsibility or liability for:
Change of Mind -
Change-of-mind refunds are not available for Property Furnishing Service Fees.
9. Interior Design Services
Consultation and Site Visit Fees -
Consultation fees, site visit fees and physical inspection fees are non-refundable.
Design Fees -
Interior Design Service Fees are non-refundable once work has commenced.
Work is considered commenced once PECBORA begins:
Partial Refunds -
Where a cancellation request is received before substantial work has been completed, PECBORA may consider a partial refund at its sole discretion.
Any approved partial refund will take into account:
Four-Week Delivery Window -
No refunds will be available within four (4) weeks of the agreed delivery date for design concepts, design documentation or recommendations.
10. Utility Setup Services
Service Fees -
Utility Setup Service Fees are non-refundable once work has commenced.
Provider Decisions -
No refund will be provided where:
Provider decisions remain entirely outside PECBORA's control.
11. Organisation and Decluttering Services
Service Fees -
Organisation and Decluttering Service Fees are non-refundable once a booking has been confirmed.
Disposal and Donation Instructions -
Where a client instructs PECBORA to dispose of, donate, relocate or remove items, no refund will be provided after those instructions have been actioned.
Clients are responsible for ensuring instructions are accurate and final.
12. Supplier Delays
PECBORA shall not be liable for delays caused by:
This includes delays caused by:
13. Abandoned Projects
If a client:
for more than thirty (30) consecutive days, PECBORA may close the project without further notice.
Fees already paid will not be refunded.
Should the client wish to recommence the project, a restart fee of $1,000 may apply.
PECBORA reserves the right to require updated pricing, revised timelines and new service terms before recommencing an abandoned project.
PECBORA shall not be liable for any increased costs, supplier price changes, product availability changes or project impacts arising from project abandonment.
14. Change of Mind
Except where required by Australian Consumer Law, refunds are not available for:
15. Chargebacks and Payment Disputes
Clients agree not to initiate chargebacks or payment disputes for services properly delivered by PECBORA.
Where a chargeback or payment dispute is initiated after services have been delivered, PECBORA reserves the right to recover:
16. Lost, Stolen or Damaged Property
PECBORA shall not be liable for any alleged loss, theft, misplacement or damage to personal property unless directly caused by the proven negligence of PECBORA.
Where third-party suppliers, movers, removalists, contractors, tradespeople or service providers are involved, any claim must be pursued directly against the relevant third party.
17. Limitation Period
To the extent permitted by law, any claim arising from services provided by PECBORA must be commenced within twelve (12) months of the relevant service being provided.
Claims brought after this period may be rejected.
18. Australian Consumer Law
Nothing in this Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Where required by law, PECBORA will provide refunds, repairs, replacements or other remedies in accordance with applicable legislation.
19. Contact Information
PECBORA PTY LTD (ACN 689 431 516)
Email: pecbora@gmail.com
Phone: +61 401 060 252
We're here to help address any questions or concerns about your policy.
Contact Policy Team